Return and Replacement Policy

At Blue Tyga, we aim to deliver high-quality products and a smooth shopping experience. To ensure fairness and hygiene standards, our Return & Replacement Policy is clearly defined by product category and applicable Indian laws under the Consumer Protection (E-Commerce) Rules, 2020.

What Can Be Returned or Replaced?

1. We accept returns or replacements only if:
2. You received the wrong product
3. The product arrived damaged
4. The product is defective
5. There is a quantity issue (missing or incorrect item)

To help us assist you quickly, please raise the request within 48 hours of delivery and share photo/video proof of the issue.

 Products Not Eligible for Return/Replacement

For hygiene and safety reasons, the following items are non-returnable and non-replaceable:

1. Balaclavas

2. Caps

3. Sting-Free Socks

4. Ice Undies

5. No-Feel Undies

                     These items can only be returned if they are damaged, defective, or the wrong product was delivered.

           Return Conditions

To be accepted, the product must be:

1. Unused and unwashed

2. In original packaging

3. With all tags intact

4. Without any perfume or sweat smell

If these conditions aren’t met, the return request may be declined.

                        Reverse Pickup & Self-Shipping

We offer reverse pickup for most pin codes across India.
However, logistics coverage can vary based on your location and courier partner availability.

If Reverse Pickup Is Not Available

If your pin code is not serviceable for reverse pickup, you can self-ship the product to our warehouse.

Any self-shipping charges will be refunded, based on the courier receipt provided by you.

Important Note

Across India, many pin codes may face temporary reverse pickup restrictions due to courier capacity, network issues, or remote-area limitations.

Because of this, reverse pickup may take 10–15 state working days in some cases.
We request your patience as we coordinate with our delivery partners to complete the pickup as soon as possible.

 Replacement Process:

Once your returned product clears Quality Check (QC):

1. We’ll send you a replacement

2. If the requested size or colour is unavailable, we will issue a refund or store credit
   
   
   

   Refund Timelines :

   After approval, refunds take:

1. 5–15 Indian bank working days for prepaid orders
2. COD refunds are processed via bank transfer / UPI / wallet
   
   
   

Delivered But Not Received?

If tracking shows “Delivered” but you did not receive the package, please contact us within 24 hours.
We will initiate an investigation with the delivery partner.

If reported after 24 hours, courier companies may not accept the claim.

Need Help?

We’re always here for you!
Just reach out to us at:

? contact@bluetyga.com