Delivery Issue Policy

Created by Contact bluetyga, Modified on Fri, 21 Nov at 2:27 PM by Contact bluetyga

Delivery Issue Policy

A . Delivery Issues Caused by the Customer

Issue Type	Description
Incorrect / Incomplete Address	Missing flat number, wrong pin code, no landmark.
Customer Not Available	Door locked, customer traveling, no one to receive parcel.
Phone Unreachable	Switched off, no network, customer not answering calls.
COD Payment Not Ready	No cash, unclear amount, refusing token fee.
Customer Refused Delivery	Changed mind, duplicate order, unclear payment.
Reattempt Request	Customer asks for new date/time.
Not Checking Tracking	Missed delivery attempts due to lack of tracking awareness.
Delivered but Customer Didn’t Verify	Parcel received by security/neighbour/family.

Issue Type	Description
Fake Delivery Attempt	Courier marks “not available/refused” without actual attempt.
Wrong Delivery	Delivered to wrong address or person.
Delay in Transit	Shipment stuck at hub due to operational delays.
No Tracking Update	No scan update for 48–72 hours.
Lost Shipment	Shipment missing in transit or misrouted.
Damaged Shipment	Product or box damaged during handling.
Reverse Pickup Not Attempted	Courier didn’t arrive or marked incorrect status.
Auto-RTO	Returned without proper delivery attempt.
OTP Issues	Delivered without OTP or incorrect OTP process.
Weight Disputes	Incorrect weight/volumetric charges applied.

Delivery Not Received (But Marked Delivered)

If tracking shows Delivered, but you did not receive your package:

Report within 24 hours

We will initiate an investigation with the courier

Delay beyond 24 hours may limit recovery due to courier policies