Customer Information Update Policy

At Blue Tyga, customer data security and order accuracy are our highest priority.

Due to legal compliance and internal safety standards, we cannot update customer information based only on verbal confirmation Support channel 

All updates must be officially documented.

1. How Customers Can Request an Information Update

To update any personal or order-related information, the customer must:

Submit an official request through:

1. Email: contact@bluetyga.com

2. Support Ticket: https://bluetyga.freshdesk.com/support/tickets/new

Only after receiving a written request, the support team will verify and update the information as per policy.

2. Types of Information That Can Be Updated

3. GST Invoice Policy GST Invoice Request

• Customers must request a GST invoice within 1 hour of placing the order.

• Requests must be sent via email or support ticket.

Digital Invoice / Duplicate Invoice

Customers requiring:

• A digital copy of invoice

• A duplicate invoice
  Must send the request through email or the support portal.

4. GST Details Change Policy

Once the GST invoice has been generated:

GST details cannot be changed
Invoice cannot be edited or reissued
Order cannot be cancelled to regenerate a GST bill

This follows GST compliance rules, where tax invoices are non-editable once issued.

We request customers to double-check GST and billing details before placing the order.

5. Important Note

To maintain system security and avoid fraud:

• Support agents are not allowed to manually change customer details from backend systems without a written request.

• Any changes made without written proof violate company audit policies.

• All updates are processed only within the valid timelines.
  
  

We request customers to cooperate and ensure the requested information is sent through the correct channel.