Undelivered Orders

At Blue Tyga, we closely monitor the delivery status of every order on a daily basis. If a shipment is marked as NDR (Non-Delivery Report) by the courier, our team will immediately contact the customer to understand the reason for non-delivery.

If we identify that the courier partner has updated a false or incorrect delivery attempt, we immediately escalate the issue to the courier team and work to resolve it as quickly as possible.

If a customer notices that their order is not delivered or the tracking status is incorrect, they can raise a complaint by contacting us at:
? contact@bluetyga.com

Our team will investigate the issue with the delivery partner and provide a resolution within the committed timeline.

We always strive to ensure that your package reaches you safely and on time, and we take every possible step to avoid delivery failures.

Customer Responsibilities for Successful Delivery

To ensure smooth and timely delivery, we request customers to follow these essential guidelines:

1. Provide Accurate Address Details

Customers must enter a complete and correct delivery address, including:

• House/flat number

• Street name

• Landmark

• City, state, and pincode

• Active phone number

Any errors or incomplete information may lead to failed or delayed delivery.

2. Keep Your Phone Available

Delivery partners will contact customers for:

• Delivery confirmation

• Address clarification

• OTP verification (where required)

If the customer’s phone is unreachable or switched off, the delivery may be attempted again later.

3. Respond to Delivery Attempts Promptly

If a courier partner marks an NDR (Non-Delivery Report), customers must respond promptly if contacted by Blue Tyga or the courier team.
Quick responses help avoid RTO (Return to Origin) situations.

4. Check Tracking Updates Regularly

Customers are advised to monitor the tracking link shared via SMS/email to stay updated on the order status.

5. Accept Delivery on the Scheduled Date

If customers are unavailable at the time of delivery, the courier may reschedule.
Repeated delivery failures could lead to the shipment being returned to our warehouse.

6. Report Issues Within 24–48 Hours

If delivery status shows “Delivered” but you haven’t received the package, or if tracking is incorrect, customers must report the issue within 24–48 hours to:
? contact@bluetyga.com

Timely reporting helps us escalate the matter effectively.

7. COD (Cash on Delivery) Orders

For COD orders, customers must:

• Keep the exact or approximate amount ready

• Be available for OTP or phone verification

• Avoid refusing delivery without valid reason

Repeated COD refusals may result in limitations on future COD orders.

8. Delivered But Not Received (Mandatory 24-Hour Reporting)

In some cases, the tracking status may show “Delivered” even though the customer has not physically received the package.

Since 90% of our deliveries are OTP-based, the courier hands over the parcel only after the customer confirms the OTP or provides delivery verification.

If you did not receive your order but the tracking shows it as delivered, you must raise a complaint within 24 hours of the delivery update.

This is important because:

• Courier investigations can only be initiated within the first 24 hours

• After this window, recovery becomes difficult or impossible

• Delay in reporting may lead to the case becoming non-traceable as per courier guidelines
  
  

To report this issue, contact us immediately at:
? contact@bluetyga.com

We will verify the delivery attempt, check courier logs, and escalate the case with the delivery partner to resolve it as quickly as possible.