QC Department Guidelines (Dispatch QC & Return QC)

QC Department Guidelines (Dispatch QC & Return QC)

To ensure product quality and protect customer experience, the QC team follows strict verification steps for both Dispatch QC and Return QC.

1. Dispatch QC Checklist

Before any product is shipped, QC must verify:

1. Product Condition

   • No cloth damage

   • No loose stitching

   • No alterations

   • No zipper damage

   • No design or fabric defects

2. Branding & Labelling

   • Brand label must be correct

   • Tag must be attached

   • Packaging must be fresh and clean

3. Order Accuracy

   • Correct product

   • Correct color

   • Correct size

   • Correct quantity

   • Correct invoice

2. Return QC Checklist

When receiving a return, QC must verify:

1. Product & Order Match

   • Returned item must match the original order

   • Style, color, size, and quantity must be the same

2. Product Condition

   • No damage

   • No stitching issues

   • No zipper issues

   • No alterations

   • No fabric defects

3. Hygiene & Usage Check

   • No sweat smell

   • No perfume smell

   • No washing marks

   • No stains

   • No signs of prolonged use

4. Branding Verification

   • Tag must be present

   • Brand label must be intact

   • No tampering with packaging

Important Note to Customers

During the return process, our QC team carefully inspects every product.
If we find any mismatch or damage that was not part of the original product, we will send the product back to the customer with proper explanation.

We request all customers to cooperate and ensure the product is returned in original condition to avoid rejection.