How to Cancel Your Order

Introduction

We understand that sometimes you may need to cancel an order after placing it. To ensure a smooth process, we provide a simple way for customers to request order cancellation through email.

Please follow the steps below to cancel your order.

When Can You Cancel an Order?

You can request an order cancellation:

• Before the order is shipped
• Within a short time after placing the order

⚠️ Once the order is shipped, cancellation may not be possible. In such cases, you may need to request a return after delivery.

Steps to Cancel Your Order

Step 1: Prepare Your Order Details

Before sending a cancellation request, make sure you have the following details ready:

• Order ID
• Product name
• Date of purchase
• Your registered email ID

Step 2: Send a Cancellation Request via Email

To cancel your order, send an email to our support team.

Email ID: contact@bluetyga.com

Step 3: Email Format (Sample)

You can use the format below to send your request:

Dear Support Team,

I would like to cancel my order.

Order ID: [Enter your Order ID]
Product Name: [Enter product name]
Reason for Cancellation: [Optional]

Please process the cancellation at the earliest.

Thank you,
[Your Name]

Step 4: Wait for Confirmation

Once your request is received:

• Our team will review your request
• You will receive a confirmation email regarding the cancellation status

Refund Process

If your order is successfully cancelled:

• Prepaid Orders: Refunds will be credited to the source of payment only, as per RBI regulations. The refund will be processed within 5 to 15 bank working days, and the exact time may vary depending on your bank or payment provider.
• Cash on Delivery (COD): No charges will be applied

Refunds may take a few business days, depending on your payment method.

Cancellation Policy

You can cancel your order within 5 minutes of placing it.

⚠ After 5 minutes, the order may be processed or shipped, and cancellation might not be possible.

In such cases, you can request a return after delivery.

Important Notes

⚠️ Cancellation requests are processed based on order status.
⚠️ Requests sent after shipping may not be accepted.
⚠️ Please ensure your Order ID is correct to avoid delays.

Conclusion

Cancelling your order is simple—just send an email with your order details, and our team will take care of the rest. We aim to process all requests quickly and ensure a smooth experience for our customers.