How to Request a Return or Exchange

Introduction

If you wish to return or exchange a product, you can easily submit your request through our website. Follow the steps below to complete your request quickly and smoothly.

Steps to Request a Return or Exchange

Step 1: Visit Our Website

Go to our official website.

Step 2: Navigate to Return & Exchange Page

Scroll down to the bottom of the website (footer section).
Click on the “Return & Exchange” option.

Step 3: Open the Return Portal

You will be redirected to the Return & Exchange page.

Step 4: Enter Your Details

On the return page, you need to provide:

• Order ID
• Email ID or Mobile Number (used while placing the order)

Make sure the details are correct to fetch your order successfully.

Step 5: Select Exchange Option

Once your order is displayed:

• Select the product you want to exchange
• Click on the “Exchange” option

Step 6: Choose Reason

• Select a reason for exchange (e.g., size issue, damaged item, etc.)
• You will also be required to write your reason in the provided field

Click on “Continue”.

Step 7: Choose Exchange Type

You will see two exchange options:

Option 1: Exchange for Same Product

• Choose this option if you want the same product
• You can select a different size or color

Option 2: Exchange for a Different Product

• Choose this option if you want a different item
• A list of available products will be shown

Select your preferred product

Step 8: Confirm Exchange

After selecting your option:

• Review your selection carefully
• Click on “Proceed”
• Verify the details and confirm by clicking “Proceed to Exchange”

Step 9: Confirmation and Next Steps

After submitting:

• Our team will review your request
• You will receive updates via email or SMS
• Pickup or further instructions will be shared accordingly

Important Note

⚠️ After your request is approved, the pickup will be arranged within 3 working days.
⚠️ Once the product is received and passes quality check (QC), the return will be completed within 10 working days.
⚠️ The exact timeline may vary depending on the customer’s account details and verification process.

Conclusion

Requesting a return or exchange is simple and can be done directly from our website. By following the above steps, you can quickly raise a request and get your issue resolved without any hassle.